Shipping & Returns:
Standard shipping $8 / DHL express shipping $15
Standard shipping $15 / Express shipping $35
Xenberg uses DHL for our express shipments & gold orders to most countries. For standard shipping we use registered air mail with a tracking number.
Transit time is 10-14 days to most locations and up to 4 weeks.
We will ship your order within 7 business days from order placement, except made-to-order pieces which will take 21 business days or less to make.
Please note that gold jewelry orders are always shipped via DHL to keep the package safe.
RETURNS + EXCHANGES:
All jewels are crafted by hand in sterling silver, gold and precious stones.
Please note that the essence of a handmade product is that it doesn't look machine made and every piece is unique.
If you experience any problems with a piece you have purchased, please contact us via mail - firstname.lastname@example.org and we will resolve it in any way we can.
We accept returns/exchanges within 14 business days of receipt of your package upon approval by Xenberg. Item/s must be returned in its original packaging and condition via registered insured mail. Please note that shipping charges are
non-refundable, and you must pay for the return shipping. We recommend that any return made to us will be fully insured and via a carrier that provides tracking information.
In the event that a returned package is lost or damaged during the shipment back, we will not be able to refund you. Once we have received the item(s) we will refund the cost of the item(s). Shipping charges will not be refunded. We only refund the credit card / Paypal account that was used to place the order. When returning a package, please remove all labels from the box and mark it "returned goods".